Frequently Asked Questions (FAQs)
Welcome to Figdo 🌸
We’ve answered some of the most common questions below to help you shop with confidence. If you need further assistance, feel free to contact us.
1. What is Figdo?
Figdo is a premium fragrance brand offering high-quality perfumes inspired by international scents, crafted for everyday wear and special occasions.
2. Are Figdo perfumes original?
Yes. All Figdo perfumes are original products developed and bottled by our brand. Our fragrances are inspired by popular international notes but are not counterfeit or copied products.
3. How can I place an order on figdo.store?
Placing an order is easy:
- Choose your desired perfume
- Add it to cart
- Proceed to checkout
- Enter your shipping details
- Confirm your order
You’ll receive an order confirmation once your order is placed.
4. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Online payment methods (where available)
Available payment options may vary at checkout.
5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in selected areas of Pakistan.
6. How long does delivery take?
Delivery usually takes 2–5 working days, depending on your location.
7. What are the delivery charges?
Delivery charges are calculated at checkout and may vary based on your city and order size.
8. Can I cancel or change my order?
Yes, you can request order cancellation or changes before dispatch. Once the order has been shipped, changes or cancellations may not be possible.
9. Do you offer returns or refunds?
Yes, we offer returns and refunds according to our Return & Refund Policy. Products must be unused, unopened, and in original packaging.
10. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.
11. How can I contact Figdo customer support?
You can contact us via:
- 📧 Email: support@figdo.store
- 📄 Contact Us page on our website
Our support team is available Monday–Saturday, 10:00 AM – 7:00 PM (PKT).
12. Are my personal details safe?
Absolutely. Your privacy and data security are very important to us. Please read our Privacy Policy for full details.
Still have questions?
We’re here to help 💬
Visit our Contact Us page or email us, and our team will be happy to assist you.
Thank you for choosing Figdo ✨